Legal
Privacy Policy
Last updated: September 2026
1. Who We Are
This Privacy Policy explains how SOLUS Insight Ltd (“we”, “us”, “our”) collects, uses, stores and protects your personal data. We are committed to protecting your privacy and handling your personal data in accordance with applicable UK and European data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
- Data Controller:
- SOLUS Insight Ltd
- Company Number:
- NI730156
- Registered Address:
- 5 Kilmacrannel, Lisnaskea, BT92 0HH
- Contact Email:
- info@solus-insight.com
For any questions regarding this Privacy Policy or the way we process personal data, please contact us using the details above.
2. What Personal Data We Collect
We may collect and process the following categories of personal data:
Contact Information
- First name
- Last name
- Email address
- Company or organisation name
Assessment Information
- Responses provided during capability assessments
- Assessment scores and generated results
- Assessment completion status and progress information
Technical Information
- IP address
- Browser type and version
- Device type
- Operating system
- Website usage information
Communications
- Emails, enquiries and correspondence exchanged with SOLUS Insight
3. How We Use Your Data
We process personal data for the following purposes:
Assessment Delivery
To create assessment sessions, save progress, generate reports and deliver capability assessment results.
Automated Communications
To send assessment-related communications, including session links, progress reminders and assessment results.
Marketing Communications
To send updates, insights, invitations and information about our services where you have provided explicit consent to receive such communications.
You may unsubscribe from marketing communications at any time using the unsubscribe link provided in each email or by contacting us directly.
Service Improvement and Benchmarking
To analyse anonymised and aggregated assessment data in order to improve our assessment service, develop industry benchmarks and enhance the quality of our services.
Individual respondents and organisations will not be identified in any published benchmark data or aggregated analysis.
Website Operation and Security
To maintain website functionality, monitor performance, prevent misuse and improve user experience.
If you enable Analytics cookies, we use Google Analytics to measure visits to public pages using page titles, page addresses without query strings, and pseudonymous browser identifiers. We do not send assessment responses, contact form values or private assessment links to Google Analytics. You can withdraw this consent at any time through Cookie settings in the website footer.
Responding to Enquiries
To respond to questions, requests and other communications submitted through our website or directly to us.
4. Legal Basis for Processing
We process personal data under the following lawful bases:
Contractual Necessity (Article 6(1)(b))
Where processing is necessary to provide a capability assessment, generate assessment reports, respond to service requests or otherwise deliver services requested by you.
Legitimate Interests (Article 6(1)(f))
Where processing is necessary for:
- Improving our assessment service
- Developing anonymised benchmark data
- Website performance monitoring
- Information security and fraud prevention
- Business administration and service improvement
We carefully balance these interests against your rights and freedoms.
Consent (Article 6(1)(a))
Where you choose to:
- Join our mailing list
- Receive marketing communications
- Enable Google Analytics to help us understand visits to public website pages
- Consent to the use of non-essential cookies where required
You may withdraw your consent at any time.
5. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected.
| Data Category | Retention Period |
|---|---|
| Assessment data | 12 months from completion, after which it is anonymised or deleted |
| Mailing list data | Until you unsubscribe or request removal |
| Contact enquiries | 6 months following the last communication |
| Technical logs | Up to 90 days |
| Security records | As required for legitimate security purposes |
Unsubscribing from marketing communications does not affect the retention of assessment data necessary for service delivery.
6. Cookies
Our website uses cookies and similar technologies to ensure the website functions correctly, improve user experience and understand how visitors interact with our website.
Where required by law, we will obtain your consent before placing non-essential cookies on your device.
For further information about the cookies we use and how to manage your preferences, please refer to our Cookie Policy.
7. Third-Party Services and Data Processors
We use carefully selected third-party service providers to support our business operations. These may include providers of:
- Cloud hosting and storage services, including Amazon Web Services (AWS)
- Email delivery and communication services
- Google Analytics, when you enable Analytics cookies, and website performance monitoring services
- Security and spam-prevention services, including Google reCAPTCHA
- Customer relationship management (CRM) platforms
Where third parties process personal data on our behalf, they do so under contractual arrangements requiring them to protect personal data and comply with applicable data protection legislation.
We do not sell personal data to third parties.
8. International Transfers
Some of our service providers may process personal data outside the United Kingdom or European Economic Area.
Where personal data is transferred internationally, we ensure appropriate safeguards are in place, including the use of Standard Contractual Clauses or other approved transfer mechanisms where required by law.
9. Automated Processing
Assessment scores and reports are generated automatically using predefined scoring methodologies and algorithms.
No decisions producing legal effects or similarly significant effects are made solely through automated processing.
Assessment results are intended to support organisational development and decision-making and should not be relied upon as the sole basis for significant business decisions.
10. Your Rights
Under applicable data protection legislation, you have the right to:
Right of Access
Request a copy of the personal data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete information.
Right to Erasure
Request deletion of your personal data where there is no lawful reason for continued processing.
Right to Restrict Processing
Request that we limit how we process your personal data.
Right to Data Portability
Request a copy of your personal data in a structured, commonly used and machine-readable format.
Right to Object
Object to processing based on legitimate interests or direct marketing.
Right to Withdraw Consent
Withdraw consent at any time where processing relies on consent.
To exercise any of these rights, please contact us at:
11. Confidentiality of Assessment Data
Assessment responses and resulting reports are treated as confidential.
SOLUS Insight will not disclose identifiable assessment results or reports to third parties without the consent of the relevant respondent or organisation, except where required by law.
Anonymised and aggregated assessment data may be used for benchmarking, research, service improvement and industry analysis purposes.
12. Data Security
We implement appropriate technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, loss or destruction.
These measures include:
- Encryption in transit and at rest where appropriate
- Access controls and authentication measures
- Secure cloud infrastructure
- Regular security reviews and monitoring
- Principle-of-least-privilege access controls
While no system can guarantee absolute security, we take reasonable steps to safeguard personal data.
13. Children’s Privacy
Our services are intended for business professionals, organisations and individuals acting in a professional capacity.
We do not knowingly collect personal data from children under the age of 16.
14. Complaints
If you have concerns about how we process your personal data, we encourage you to contact us first so that we can attempt to resolve the matter.
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
https://ico.org.uk/make-a-complaint/
15. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices or legal obligations.
Any updates will be published on this page together with the revised “Last Updated” date.